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We respect the privacy of our customers and partners, and are committed to building relationships based on mutual trust. We do ask that you register with us in order to download the OpenMFG software, but we will always tell you exactly what we will do with any information you give us about yourself - at the time that you give it to us. This document will spell out exactly what we do with any information we collect about you - whether you provide it directly, or indirectly through "cookies" or other technology.
1. Collected Information
1.1. User Registration Information
OpenMFG makes every effort to allow our customers to define the relationship they will have with us. We ask our customers how they would like us to communicate with them, if at all. We disclose how we will be using our customers' information through documents like this one, or by answering individual questions customers may ask. Also, we never sell our customers' information or provide it to others without making it clear that we intend to do so at the time the information is collected.
Our website's registration system requires you to give us some contact information (like a user name or email address) and unique identifiers (like a password). Unique identifiers are collected to verify your identity and are used as account numbers in our record system.
During the registration process you will be given a choice as to whether you would like OpenMFG or our business partners to contact you in the future. This is an "opt-in" process. If you opt-in, we rely on your consent to send you information, special offers, and promotional materials. You may choose whether you would like to be contacted via mail, email, phone, or not at all. We will only contact you via the methods you choose. The only exception is the rare case that we find a significant issue with a product or service you have registered that requires your immediate attention. We may contact you via phone or email as the situation warrants. This is for your protection.
1.2. Online Ordering Information
During the ordering process you will be given a choice as to whether you would like OpenMFG or our business partners to contact you in the future. This is an "opt-in" process. If you opt-in, we rely on your consent to send you information, special offers, and promotional materials. You may choose whether you would like to be contacted via mail, email, phone, or not at all. We will contact you only via the methods you choose. The only exception is in the rare case that we have trouble placing or fulfilling your order; we may contact you via phone or email as the situation warrants.
1.3. Online Survey Information
Our online surveys ask you for contact information (like your email address) and demographic information (like your occupation). We may use data from our surveys to contact you or to allow appropriate business partners to contact you. We may also use demographic information to tailor your experience at our web sites by displaying content we think you'll like.
1.4. Trade Show and Contest Information
We run contests on our site and at trade shows where we ask you for contact information (like your email address), unique identifiers (like your password), and demographic information (like your occupation). We may use data from these contests and trade shows to contact you or to allow appropriate business partners to contact you.
2. Cookies and Other Browser Information
Our site automatically captures IP addresses. We use IP addresses to help diagnose problems with our server, to administer our website, and to help ensure the security of your interaction with the website. Your IP address is used to help identify you and your shopping cart.
Remind us of who you are and to access your account information (stored on our computers) in order to provide a better and more personalized service. This cookie is set when you register or "sign in" and is modified when you "sign out" of our services.
Estimate audience size. Each browser accessing our web sites is given a unique cookie that is used to determine the extent of repeat usage and usage by a registered user versus by an unregistered user.
Assist the online store in tracking visits and processing the items in your shopping baskets.
Measure certain traffic patterns, which areas of our web sites you have visited, and your visiting patterns in the aggregate. We use this research to understand how our users' habits are similar or different from one another so that we can make each new experience on our web sites a better one. We may use this information to better personalize the content, banners, and promotions you and other users will see on our sites.
3. Other Data Uses
3.1. Uses of Third Party Data and Aggregated Data
Under confidentiality agreements, OpenMFG may match user information with third-party data. Also, OpenMFG discloses aggregated user statistics in order to describe our services to current and prospective partners, advertisers, and other third parties.
3.2. About Links to Other Sites
Our web sites contain links to other sites. OpenMFG does not control the information collection of sites that can be reached through links from our web sites. If you have questions about the data collection practices of linked sites, please contact those companies directly.
4. Public Forums Reminder
Our web sites may make chat rooms, forums, message boards, and/or news groups available to our users. Please remember that any information that is disclosed in these areas becomes public information. Exercise caution when deciding to disclose your personal information.
5. Questions and Answers
5.1. How Can I Opt Out?
Our web sites give you the ability to opt out of receiving communications from OpenMFG if you choose. When you register or order a product, simply choose "I do not wish to be contacted" underneath the Contact Method section.
5.2. How Can I Modify or Update My Information?
Our web sites give you the ability to opt out of receiving communications from OpenMFG if you choose. If you decide that you would like to opt out of communications at a later date, you may do so by clicking on "My Account" in the navigation of any page on our web sites.