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How Do I Void/Reverse a Credit Memo that has been Applied to an Invoice?
I have a credit memo for a customer that has been applied as partial payment to an invoice that we posted and sent to them. Now, they do not want to use that credit for the current invoice. How do I undo the application of a credit memo to an invoice? There does not seem to be any way to do this inside the A/R Open Item window for either the Credit Memo or the Invocie in question. I have also looked up the transaction in the General Ledger, but "Reverse Journal Entry" option is greyed out for the Credit Memo Application.
I also checked the systems options, and have assigned myself a user permission to "Void Credit Memos". Voiding this credit memo and creating a new one would be an acceptable solution for me, but I cannot find how to actually complete this action within xTuple itself.
Does anyone have any insight on removing a Credit Memo application from an invoice?
Fri, 07/06/2012 - 12:27#1
There isn't an unapply. You
There isn't an unapply. You could create a misc debit memo and a misc credit memo..so your customer account balances okay, but your gl and sales analysis will all be okay. Aging and statement might look a little odd is all.
Mon, 07/09/2012 - 12:49#2
That got me looking at it in the right way. the Customer Account, GL and Sales looks fine now, so that is all I am really worried about. I like this because it will also leave a good trail of what occurred when we look back in six months.