One of the most common mistakes of implementation projects is not putting together the right team. Typically, all things software fall squarely on the lap of IT professsionals with the expectation that they will install the system, configure, train users, and switch it on. Computer project for the computer guy, right?
But when it comes to enterprise software this is an unrealistic expectation. Let's use another project example for a moment: suppose you're remodeling your kitchen. Would you defer ALL the decisions regarding your new kitchen to your general contractor? Why not? He has the tools and the experience to measure, install cabinets, countertops, hook up appliances, etc.
Well, first of all, the contractor doesn't live in your kitchen. Read more »